Last updated 01 May 2025
We will process your data in compliance with GDPR. The purpose of the privacy policy is to inform you as a user o about what information we collect when you visit the site, how we use the information, whether the information is disclosed and the ways in which we protect users' privacy.
We want you to feel secure when using the website. We are committed to respecting your privacy. Below we give an overview of how we do that.
We analyse information to see what is most effective about our website in order to help us identify way to improve and make it more effective. We may also use information for other purposes, which we would describe to you at the point when we collect the information.
We collect information about visitors to the NHS Healthier Together website both directly and indirectly.
Indirect Collection
When you visit the site, we may automatically collect certain information through technologies such as Google Analytics. This may include details like your IP address, the pages you visit, the time and duration of your visit, the device and browser you are using, and how you navigated the site. This type of information helps us monitor the performance and security of the website, detect and investigate issues (including malicious use), and understand how the site is being used so we can improve it.
These details are stored in internet access logs and are anonymised wherever possible. We do not use this information to identify you personally.
Direct Collection – Cookies
We also collect information through cookies. Cookies are small text files stored on your device when you visit a website. They help us understand how users interact with the site, such as how they arrived, which pages they viewed, and how long they stayed.
We use this data to:
The cookies we use do not store personally identifiable information. Instead, they assign a unique identifier to your device or session.
Managing Cookies
You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your settings to decline them if you prefer. Please note that disabling certain cookies may affect the functionality of the website, and in some cases, you may be unable to access specific features or content.
We do not share data with other organisations unless the law permits us to do so. We do not sell individuals' information. We will share it only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 1998. Before you submit any information, we will make sure you are aware of why we are asking for specific information and it is up to you whether you provide it.
Cookies - small information files placed on your device - are used to improve services for you by, for example:
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, mobile phone or whatever device you are using to access the internet. This information is held in cookies.
For more information about how to remove cookies from your device, or how to block individual cookies from being received, please see the instructions and guidance at ico.org.uk.
Please note, we use Google analytics to collect data on our website in order to improve the service. To find out more about Google analytics and the cookies it collects, please read Google's privacy policy.
Additionally, we use Microsoft Clarity to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay. Website usage data is captured using first and third-party cookies and other tracking technologies to determine online activity and website issues. We use this information solely for the purpose of site optimisation and usability enhancement. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
The SMS Share Function on the Healthier Together website is provided by Text Local. NHS Healthier Together is provided with a client account that provides the telephone number, delivery status and content of the messages sent in the form of delivery reports. These delivery reports are kept in the account for 12 months before being automatically removed. For more information about how Text Local collects and uses your data, visit Text Local Legal information.
Please note we do not collect any personal information from the use of this function. The SMS Share Function should only be used by healthcare professionals to electronically provide parents and young people with information after a face-to-face or telephone consultation. We cannot accept responsibility or liability for anyone who uses this function for anything other than its intended use.
The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered. The website provides advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.
